Monday, May 29, 2006

Philippines Catching up with India?

Michael Russell recently wrote about how the Philippines is catching up with India in a lot of the business process outsourcing (BPO) happening today.

While the Philippines may not be as a huge an offshore provider of web and software services as India, it holds great promise in the customer service industry. Although India does charge lower than the Philippinesfor data encoding work, India charges around $4 (U.S.) versus $10 in the Philippinesmore multinationals are choosing the Philippines because of the high quality of work. Moreover, Filipinos make good customer service agents not only because they are fluent in American English but also because of their helpful and friendly nature.

Transcription Guide : Philippines Catching up with India in the Outsourcing Industry