Monday, March 17, 2008

Worldtech: Where Quality Transcription Lives

Worldtech offers its customers transcription services of the highest quality. The quality process that has evolved over the 10 years of its operations is stringent and demanding. All transcripts go through multiple levels of audit until it is approved for lesser levels of audit. A random sampling is done of all the work during and after the production cycle. This serves both as quality control as well as training and feedback.

Every transcript is graded by the quality control team, following a grading policy created by the quality control team which is based on the guidelines of AAMT (now AHDI). The accuracy of each transcript can be monitored as it goes through the levels of quality audit.

"Our greatest challenge in the initial years was quality of transcription," observes Laxmi Gupta, VP, Quality Control, "and it was only by diligent implementation of our quality control process, which has gone on to become a model for other companies in the offshore transcription business, that we have established a reputation of excellence among our customers."

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